👋 Account Manager - Remote (Atlanta, GA) | $100k-$130k+ Equity
🚀 About Finexio
Finexio is the leader in AP Payments as a Service, simplifying the way businesses process and receive B2B payments. We're a rapidly growing company with a mission to make finance leaders' lives easier, and we're backed by top-tier investors like JP Morgan, Discover, and Valley Bank.
🤝 What You'll Do
As an Account Manager, you'll be the primary point of contact for a portfolio of Finexio customers, ensuring they get the most out of our products and services. You'll build strong relationships, manage projects, and drive increased product adoption.
💡 What We're Looking For
- 5+ years in a customer-facing, account management role in the payments industry
- Proven track record of managing clients, increasing product adoption, and handling escalations
- Ability to juggle multiple customers and projects simultaneously
- Strong attention to detail and data analysis skills
- Positive attitude, ability to manage customer expectations, and strong persuasion skills
- Willingness to work beyond regular hours occasionally (approx. 25% travel)
- Thrive in a fast-paced, ever-changing environment; prior startup experience is a plus
💪 Responsibilities
- Own the success of your assigned Finexio customers, including program management, account and relationship management, and expanding the footprint of solutions within each customer
- Focus on customer retention and revenue opportunities through new solutions, projects, and electronic payments
- Keep a pulse on your customer portfolio and be able to articulate key goals and business needs
- Proactively communicate internally and externally to ensure customer needs are met
- Understand your customers' immediate, short-term, and long-term business needs to protect, retain, and increase revenue
- Provide industry insights and best practices to your assigned customers quarterly
- Promote new Finexio solutions to your assigned customers
- Analyze customer volumes and provide feedback on potential new electronic suppliers
- Influence the product roadmap based on customer feedback through participation in Product Meetings
- Contribute to feasibility studies, Statement of Work (SOW) and RFP/RFI responses, certifications, audits, etc.
🤩 Why You'll Love Working at Finexio
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Culture: We're a humble, client-first team focused on collaborative, data-driven success
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Speed: We move quickly, embrace new ideas, and give you the opportunity to push your limits
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Growth: We're expanding rapidly into new markets, launching new services, and building a world-class company
🎁 What We Offer
- Work in a fast-paced startup environment with experienced industry leaders
- Make a real, measurable impact by diving deep into the latest technologies
- Employee Engagement – Quarterly virtual team building activities and monthly team lunches
- Competitive salary and stock options
- Medical, dental, and vision insurance
- Unlimited Vacation Policy
Job Category: Sales & Business Development