Advisory Solution Consultant CRM- Retail and Hospitality

About the Company

• ServiceNow started in sunny San Diego, California in 2004 when Fred Luddy saw the potential to transform how we work.
• ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
• Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
• The company pursues the purpose to make the world work better for everyone.
• ServiceNow is an equal opportunity employer.

Responsibilities

• Support Solution Sales for Employee Experience, Customer Workflow, or ITX solutions.
• Guide revenue for an assigned product with support from Sales, Product Management, and the executive team.
• Act as a hands-on technical consultant capable of going wide and deep on solution delivery and solution positioning during sales cycles.
• Support product sales as a technical and domain expert of a client-facing sales team.
• Lead discovery workshops to determine customers' challenges.
• Provide product demonstrations to align the solution with customer needs.
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence.
• Travel, as necessary.

Preferred Qualifications (Nice to Have)

• This role highly prefers to sit in the region bounded by the Mid-Atlantic to Ohio Valley area.

Category

Sales & Business Development