👋 About Eli Lilly and Company
At Lilly, we're driven by a mission: making life better for people worldwide. We're a global healthcare leader, headquartered in Indianapolis, and our team in Cork, Ireland, is a vibrant hub of over 1,400 employees from 38 nationalities. We're all about innovation and delivering top-notch Business Services, including Finance, IT, Medical, and Clinical Trials. We believe in putting people first – both our employees and the patients we serve.
🏢 Our Cork Campus & Perks
Our state-of-the-art campus in Little Island offers a flexible hybrid work model, plus a fantastic benefits package:
- Healthcare, pension, and life assurance
- Subsidized canteen and on-site gym
- Travel subsidies and on-site parking
- In-house development programs and educational assistance
- "Live Your BEST Life" wellbeing initiatives
🚀 The Role: Associate/Senior Associate - Customer Excellence & Medical Solution
This role is all about providing top-tier support to our European Medical Information Services. You'll be the friendly face (and voice!) of Lilly, answering medical and pharmaceutical questions from healthcare professionals and patients. This involves:
Responsibilities:
- Providing timely, professional, and high-quality responses to customer inquiries.
- Meticulously documenting all interactions in our systems, ensuring regulatory compliance.
- Handling adverse events and product complaints according to established procedures.
- Collaborating with colleagues to share best practices and improve processes.
- Maintaining and expanding your knowledge of Lilly products and the healthcare landscape.
- Supporting the team in managing unexpected absences or high call volumes.
- Participating in relevant training and development opportunities.
- Building strong partnerships with internal stakeholders.
🎯 What We're Looking For:
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Education: Bachelor's degree or equivalent in healthcare, natural sciences, pharmacy, or a related field. Experience in medical sales is also considered.
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Background: Experience in healthcare, medical affairs, clinical development, scientific communications, or a related field is a plus. A strong understanding of national healthcare systems is beneficial.
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Languages: Fluent English and native-level French are essential.
✨ Bonus Points:
- Superb active listening and verbal communication skills.
- Excellent written communication skills for creating clear and concise responses.
- A proactive, analytical, and pragmatic approach to problem-solving.
- Ability to manage multiple priorities and meet deadlines under pressure.
- Strong time management and prioritization skills.
- Proficient computer skills.
- Experience in a customer center or medical information environment.
- Project management experience.
🤝 Our Culture:
We're a team that values creativity, innovation, and, most importantly, authenticity. Come be yourself and make a real difference!
➡️ Apply Now!