AVP/Mortgage Processing Manager
Devon Bank
Full-time
Remote
United States
Job Title: AVP/Mortgage Processing Manager - Join Devon Bank's Dynamic Mortgage Team! 💼💵
Overview: At Devon Bank, we're seeking an exceptional individual to take on the role of AVP/Mortgage Processing Manager. As a dynamic leader, you'll have the opportunity to oversee our mortgage processing operations, drive exceptional customer satisfaction, and cultivate a high-performing team. If you thrive in a fast-paced environment and have a passion for driving operational excellence, this could be your dream role. Join us in the vibrant Chicagoland area and let's transform the mortgage industry together! 🚀
Key Responsibilities:
- 👮🏻♀️ Compliance Champion: Ensure unwavering adherence to all applicable regulations, safeguarding our customers' interests and upholding the bank's reputation.
- 📈 Quality Control Expert: Oversee efficient, high-quality file submissions to underwriting and closing, ensuring a seamless and error-free process.
- 💡 Process Innovator: Identify opportunities for continuous process improvement by leveraging our internal QC program and embracing technological advancements.
- 🎯 SLA and KPI Guru: Drive accountability and performance by setting and achieving SLAs and KPIs, keeping our team focused on delivering exceptional results.
- 💪 Team Leader and Mentor: Lead, motivate, and inspire your team to excel, grow, and challenge the status quo. Foster a culture of learning, growth, and continuous improvement.
- 🤝 Relationship Builder: Cultivate and maintain strong relationships and communication with Mortgage Sales and other stakeholders to achieve the bank's objectives and provide outstanding customer service.
- 💻 Technology Evangelist: Drive continuous process improvement through training and technology. Leverage technology to enhance employee and customer experiences and streamline operations.
- 📊 Performance Scorecard Architect: Develop and maintain a comprehensive performance scorecard that effectively assesses the team's achievements and identifies areas for improvement.
Key Performance Indicators:
- Customer Satisfaction (NPS): Delight our customers and earn their loyalty by delivering exceptional service.
- Capacity Utilization: Optimize resource allocation and ensure efficient use of available processing capacity.
- Employee Surveys: Foster a positive work environment by regularly seeking feedback and addressing employee concerns.
- Production, Speed, and Quality: Achieve operational excellence by delivering high-quality mortgage processing with exceptional speed and efficiency.
Requirements:
- 👔 Mortgage Industry Veteran: 5+ years of experience in Mortgage, with at least 2 years of successfully managing a Mortgage Processing unit.
- 💻 Encompass Expert: Possess a deep understanding of Encompass best practices and leverage technology to enhance employee and customer experiences.
- 📚 Mortgage Fulfillment Guru: Demonstrate a thorough working knowledge of the mortgage fulfillment process, from origination to closing.
- 📊 Analytical Whiz: Possess strong analytical skills and the ability to identify trends and opportunities for improvement.
- 🛠️ Process Redesign Specialist: Bring your experience in process redesign to optimize our operations and drive continuous improvement.
- 🗣️ Public Speaking Prowess: Captivate audiences with your exceptional public speaking abilities and lead from the front.
- 💪 Employee Satisfaction Champion: Proven track record of driving high levels of employee satisfaction and performance.
- 🤝 Hands-On Leader: Embrace a hands-on management philosophy and inspire your team to achieve greatness.
- 🏆 Change Agent: Demonstrate experience in leading an operation through major change (transformation) or turnaround.
- 🎓 Educational Background: Bachelor's Degree (Business Administration, Finance, or related discipline) preferred.
- 💰 Financial Expertise: Financial/Cost management experience to effectively manage budgets and resources.
Location: This exciting opportunity is based in the bustling Chicagoland area, where you'll be part of a vibrant community and enjoy a diverse range of cultural experiences.