Job Category: Customer Service
About the Role
Tafaseel BPO is hiring on behalf of a valued client for a Call Center Agent specializing in Community Management. The ideal candidate will have experience handling community or resident-related inquiries. You will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.
This role is perfect for empathetic, solution-oriented candidates familiar with working in community-driven environments.
Note: Priority will be given to candidates who are currently on a sponsored visa.
Responsibilities (What You’ll Do)
- Respond to incoming calls, emails, and other communication channels from residents or community members.
- Handle service requests, general inquiries, and complaints in a professional and timely manner.
- Log all interactions accurately using CRM or other ticketing systems.
- Provide accurate information about community policies, events, and services.
- Escalate complex or unresolved issues to supervisors as needed.
- Maintain a customer-focused approach while managing a high volume of interactions.
- Coordinate with internal departments to ensure follow-up and resolution of requests.
- Uphold client service standards and represent the community positively at all times.
Requirements (What We’re Looking For)
- Previous experience in community management, real estate, or residential services is strongly preferred.
- 1–3 years of experience in a call center or customer service role.
- Strong communication and interpersonal skills.
- Ability to remain calm and efficient under pressure.
- Familiarity with CRM systems and basic Microsoft Office tools.
- High level of professionalism and attention to detail.
- Bilingual skills may be an advantage depending on the client’s needs.