Job Category: Customer Service
The Role: Call Center Representative
Key Responsibilities:
- Call Management:
- Answering inquiries related to event details, including location and General topics.
- Assisting with the registration process, including guiding attendees through online registration, troubleshooting technical issues, and confirming registrations.
- Offering guidance on travel and accommodation options, including directions to the venue, parking information, and hotels.
- Handling requests for special accommodations, such as accessibility needs or dietary restrictions.
- Addressing any attendee concerns or complaints promptly and effectively, making certain a satisfactory resolution.
- Making reminder calls to registered attendees to confirm their attendance and provide last-minute event details.
- Promoting additional event features or services, such as workshops, networking sessions, and merchandise.
- Conducting follow-up calls to gather feedback on the event experience, focusing on areas such as session content, speaker quality, and overall satisfaction.
- Multilingual Support:
- Arabic, English, and French Call Support: Offer support in Arabic, English, and French to cater to a diverse audience and provide clear, accurate event-related information in these languages.
- Cultural Sensitivity: Make certain that all communications are culturally appropriate and sensitive, respecting the needs of international attendees.
Key Skills & Qualifications:
- Fluency in Arabic, English, and French (written and spoken) is essential.
- Must have your Own Visa.
- Excellent Communication Skills: Ability to articulate information clearly and professionally to all levels of customers.
- Problem-Solving Skills: Quickly identify issues, offer solutions, and manage conflict effectively to make certain customer satisfaction.
- Multitasking Ability: Capable of handling multiple inquiries simultaneously while maintaining high service standards.
- Attention to Detail: Make certain accurate information and follow-up on all queries.
- Customer-Centric Attitude: Focused on delivering an outstanding customer experience at all touchpoints.
- Cultural Awareness: Understand and respect the diverse backgrounds of attendees.
- Technical Proficiency: Comfortable using CRM systems, event registration platforms, and basic office software.
Education & Experience:
- Bachelor’s degree.
- Previous customer service or call center experience of at least 2 years.
- Experience in event support or management is an advantage.