Client Liaison Veterinary Hospital Boston- Hybrid remote - Second Shift

About the Company
Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center.

Responsibilities

• Manage the flow of information between veterinary staff and clients.
• Book patient appointments.
• Convey detailed information regarding patient status, doctors’ reports/updates, and instructions.
• Provide general information regarding routine, specialty, and emergency pet care.

Requirements

• Experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed.
• Must include a cover letter with your application showcasing your writing skills.

Preferred Qualifications (Nice to Have)

• Passion for customer service and animals.

Compensation

• Starting $20-$22/hr
• Candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications.

Work Model

• Hybrid Remote

Location

• Boston

Schedule

• Full-time, 40 hours/week
• Second Shift: Mix of 12:00 PM - 8:30 PM and 1:30 PM - 10:00 PM
• Sundays and Wednesdays off

Benefits

• Health, dental, and life insurance
• Matched 403(b) retirement plan
• Tuition reimbursement
• Paid holidays, sick, and vacation time
• Generous employee discounts for pet health care and pet food
• Free onsite parking

How to Apply
Apply today to join our renowned animal hospital and have a career making a positive impact every day in the lives of both our patients and their owners.