About Cochlear
Cochlear, a global leader in implantable hearing solutions, is on a mission to help people hear and be heard. More people choose Cochlear hearing implant systems than any other brand worldwide. We're an iconic Australian company creating cutting-edge technology that restores the sense of hearing. Join us and make a difference in people's lives!
The Role 🎉
This new, fully remote position (based in Bulgaria or Greece) focuses on the South Balkan region (Greece, Cyprus, Bulgaria, and Albania). You'll provide clinical and technical support for our full range of hearing implant products (hardware and software) to clinics, distributors, B2B partners, and patients. You’ll work closely with the Business Development Manager and local distributors to expand market opportunities and establish Cochlear as the preferred brand.
What You'll Do 🛠️
- Provide clinical and technical support (onsite, phone, online) to distributors and clinical professionals, including device activation, fittings, troubleshooting, surgical support, and answering queries.
- Build strong relationships with distributors and healthcare professionals (ENT Surgeons, Audiologists, Speech Therapists, Psychologists).
- Conduct regular customer visits aligned with sales and marketing strategies.
- Manage complaints effectively, following internal reporting procedures and providing feedback.
- Support customers throughout the hearing implant process (patient selection, referrals, reimbursement, rehabilitation).
- Deliver on-site and online training on Cochlear products and services, including new product introductions and training on surgical procedures and sound processor fitting.
- Develop and adapt training materials according to Cochlear's guidelines.
- Participate in professional development, including Cochlear's training program, industry conferences, and relevant courses.
What We're Looking For 👍
- Degree in Audiology (or related field like Acoustics, Speech Pathology, Biomedical Engineering, or Natural Sciences).
- At least 5 years of work experience. Experience in the medical device industry or with hearing-impaired individuals is a plus.
- Tech-savvy and eager to learn.
- Excellent interpersonal and communication skills, with the ability to present to diverse audiences.
- Ability to work independently and thrive in a fast-paced environment.
- Advanced Microsoft Office skills.
- Fluency in Greek or Bulgarian and English (written and spoken).
Region-Specific Needs:
- Significant travel within the South Balkan region (approximately 60%) and occasional international travel (10-20%).
- Comfort working with diverse cultural backgrounds.
Your Cochlear Benefits 🎁
- Competitive salary and benefits package.
- Annual salary increase.
- Flexible working hours (100% remote).
- Company car benefit.
- Regular employee and industry events.
- Training and career development opportunities.
- Additional bonus compensation.
Ready to make a difference? 🚀
If you're ready to use your skills to help people hear again and build your career with a global leader, apply now! Learn more about life at Cochlear at www.cochlearcareers.com. We value diversity and offer flexible working arrangements. Let's talk about what flexibility means to you!
#CochlearCareers #HearingHealth #RemoteJob #MedicalDevice
Job Category: Healthcare