Crisis Counselor - Fully Remote in Reading, PA

🏢 Protocall Services

Protocall Services, a national leader in crisis intervention, is seeking compassionate and skilled Crisis Counselors to join our fully remote team! We offer a supportive environment and excellent benefits. This position is fully remote within Pennsylvania.

🤔 About the Role:

As a Crisis Counselor, you'll provide immediate support to individuals experiencing emotional distress or mental health challenges via phone, text, and other methods. You'll be a vital first responder, offering empathy, resources, and guidance.

Responsibilities:

• Maintain a secure, HIPAA-compliant home workspace.
• Engage with callers, building rapport and providing support.
• Assess and mitigate risks, documenting interactions thoroughly.
• Offer resources, information, and referrals as needed.
• Assist callers in developing coping strategies and safety plans.
• Intervene during emergencies.
• Maintain composure and professionalism in a fast-paced environment.

✅ What We're Looking For:

• Education: Bachelor's degree from an accredited 4-year college or university.
• Experience: Minimum 1 year of direct experience in Behavioral Health or Social Services.
• Skills: Exceptional communication, active listening, empathy, crisis intervention techniques, problem-solving, resilience, multitasking, and proficiency with computer systems.
• Location: Fully remote in Pennsylvania; secure, HIPAA-compliant workspace required. Stable, wired internet connection is a must.

🌟 Benefits & Perks:

• Comprehensive medical, dental, and life insurance
• 401(k) with company match
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) – up to 4 weeks in your first year!
• Company-matched student loan repayment program
• Career growth opportunities

📅 Training:

This role includes a paid, six-week virtual cohort training program (Monday-Friday, 8:00 AM–4:30 PM PST). Successful completion is required for continued employment. Training covers various learning modalities, including role-playing and live call-taking.

⏰ Schedule: Your post-training schedule will be developed with Protocall's Scheduling Department during onboarding. Flexibility is required, including weekend and holiday availability.

🤝 About Protocall Services:

Protocall Services is a nationally recognized leader in crisis intervention, providing 24/7 support. We've received Top Workplace awards for five consecutive years, showcasing our commitment to employee well-being. We serve clients across the U.S. and Canada.