Customer Delivery Executive

Why this role matters

You will be pivotal in ensuring clients get maximum value from our platform, driving adoption, managing operations, and delivering excellence in customer outcomes. You will work with cross-functional teams to deliver results and make a measurable impact.

What you’ll do (key responsibilities)

• Manage and support the operations of Social Value Portal accounts for members and their supply chain.
• Serve as the day-to-day liaison for a portfolio of clients, ensuring adoption, retention, and growth.
• Troubleshoot client issues, escalate where needed, and drive continuous improvement in delivery processes.
• Work closely with product, support, consulting, and data teams to represent client voice, feedback, and insights.
• Conduct training sessions, workshops, and user-guides to help clients maximise the platform’s value.
• Log, track, and maintain comprehensive customer records.
• Monitor metrics (usage, adoption, satisfaction) and proactively intervene to drive client success.
• Help refine and evolve delivery and onboarding frameworks, share best practices.

What we’re looking for

• Experience in a client-facing delivery or implementation role, ideally in SaaS or platform businesses (or consultancy).
• Strong project management skills: ability to juggle multiple clients, deadlines, and deliverables.
• Excellent communication, stakeholder management, and presentation skills.
• Problem-solving mindset: ability to diagnose issues quickly and deliver solutions.
• Confidence working with data, analytics, or dashboards, plus willingness to learn technical aspects.

Preferred Qualifications (Nice to Have)

• Prior experience in social value, ESG, impact reporting, or public sector procurement environment.

Salary

Competitive salary up to £35,000 + annual performance bonus.

Location

London, UK (Hybrid working: 2–3 days in the London office)

Benefits

• 25 days holiday + bank holidays + your birthday off.
• Six paid volunteering days per year.
• Private medical insurance & 24/7 EAP.
• Enhanced parental leave, life assurance (4x salary), pension matched up to 5%.
• Annual learning budget & cycle to work scheme.
• A truly inclusive workplace, with an active Inclusion Committee and diverse leadership.

Hours

Full-time, 37.5 hours per week (core hours 9am–5:30pm).