Customer Engineer (I)

About the Company

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access.
Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.
NCR Atleos is an equal-opportunity employer.
NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list.

Position Summary & Key Areas of Responsibility

This role is for a Field Service Technician, Field Engineer, or Service Technician, or for someone looking to enter this field.
We are seeking tech-savvy individuals with mechanical aptitude whose skills are transferable.
The goal is to help provide best-in-class service working with some of the largest retailers and banks in the industry.

NCR Atleos’s Field Services Team creates value for our customers by delivering solutions that build long-term relationships.
You will act as the first line of response to our customers, communicating in an open, helpful, and engaging manner focused on finding the right solution.
You will organize and triage customer issues, and handle some problems before they start.
Formal training provided by NCR Atleos will enable you to provide customers what they need when they need it.

Virtual and hands-on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact.
NCR Atleos is committed to growing the capabilities of our people.
We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities.
Service operations have dedicated teachers, mentors, and coaches who work across territories to share knowledge and enhance growth.
This role keeps commerce running across the globe and serves as an ambassador for the NCR Atleos Brand.

Responsibilities

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
• Perform maintenance repair and system overhauls.
• Manage everything from network faults and traffic, to configuration, security, and remote system access.

Requirements

• Local candidate to specific geographic area.
• At least 19 years of age.
• Have a valid driver’s license and driving record that satisfies NCR Atleos fleet requirements.
• PC skills, basic electronic skills, and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation, including:
  • Prolonged travel with driving several hours per day.
  • Rotating and weekend shifts.
  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
  • Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.

Preferred Qualifications (Nice to Have)

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.

Salary

You can expect a salary in the range of $4000 to $4300 on the lower end for less experienced professionals, and more for well-experienced professionals.

Benefits

Offers of employment are conditional upon passage of screening criteria applicable to the job.

How to Apply

Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility if you are a third-party agency. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Category

DevOps / Sysadmin