Customer Financial Specialist Associate

About Geisinger: 🤔

Geisinger is dedicated to providing exceptional patient care. We value kindness, excellence, learning, innovation, and safety. We offer a collaborative and supportive work environment with comprehensive healthcare benefits for full-time and part-time employees, including vision, dental, and domestic partner coverage. We are proud to be an affirmative action, equal opportunity employer committed to diversity and inclusion.

The Role: 📞

This is a work-from-home position in a call center environment, handling inbound and outbound calls. You'll engage patients in friendly conversations, anticipate their needs, and provide clear, helpful information. You'll also act as a patient advocate, resolving issues and identifying areas for improvement.

What You'll Do: 🎯

• Provide comprehensive support to Geisinger patients, addressing billing, insurance, and regulatory questions.
• Manage accounts receivable functions, including cash collection, account resolution, discount application, and installment plan management.
• Verify self-pay account status and insurance billing as needed.
• Manage undeliverable patient statements while ensuring compliance.
• Collaborate with other departments to coordinate revenue management activities and enhance patient satisfaction.
• Assist in identifying and implementing technical solutions to meet business needs.
• Educate patients on billing, insurance, and regulatory matters.
• Support the integration of new mergers and acquisitions into billing systems.
• Maintain compliance with all federal, state, and internal regulations.
• Proactively identify and suggest improvements to processes.
• Complete assigned reports and projects.

What We're Looking For: 👍

• Required: High School Diploma or GED, minimum 1 year of related work experience.
• Preferred: Minimum 1 year of customer service experience.

Essential Skills: 🗣️

• Excellent communication skills
• Customer retention strategies
• Customer service expertise
• Knowledge of customer support policies, standards, and procedures

Technical Requirements: 💻

• High-speed internet: 75 Mbps download, 25 Mbps upload, <150ms ping, <30ms jitter. Cable modem required; DSL, wireless cellular, satellite, and WiFi (without VPN) are not permitted.
• Ethernet cable connection required (WiFi only permitted with VPN).

Benefits: 🎉

• Comprehensive healthcare benefits (vision, dental, domestic partners) from day one.
• Collaborative and supportive work environment.