Customer Onboarding Specialist

About the Company

At Sensi.AI, we are focused on creating a world where every older adult gets the care they truly deserve. Guided by compassion and driven by new ideas, we aim to change the future of caregiving. If you are passionate about making a real difference, join us in advancing Sensi.AI’s virtual assessment tool. This advanced technology watches seniors' health in their homes 24/7, sending emergency alerts, useful ideas, and predictions to allow for proactive and effective care. Here, you will find exciting chances for professional growth, make a direct and meaningful difference in our products and company, and help a mission that truly matters.

About the Role

At Sensi.AI, our Customer Onboarding Specialists connect advanced technology with how it is used in the real world. In this role, you will lead the smooth setup of our AI solutions within the care system, bringing big changes to seniors' lives. Your hands-on skill will make sure clients are trained and stay engaged, as well as a successful deployment, by installing our product. With every setup and interaction, you will help our clients through the post-sale time while building important relationships.

Key Responsibilities

• Show Sensi’s AI product and what it offers to clients and families during visits to their location.
• Do on-site installations and training in seniors' homes, making sure devices and routers are set up smoothly.
• Manage client setup from after the sale until full integration, making sure the product is used and the client is happy.
• Build and support relationships with B2B clients and referral partners, such as hospitals, care communities, and government agencies.
• Gather and record client feedback to help with product development and improving the customer experience.
• Work with internal departments to give useful ideas that lead to product and process improvements.

Requirements

• Client Relationship Manager: You have at least three years of experience in client relationship management or sales and face-to-face training. You do well in changing settings and can easily manage different client groups. Your ability to build strong connections with seniors and caregivers is key to making sure the product is adopted and trusted during home installations.
• Proactive Communicator: You are great at turning complex ideas into clear, useful concepts for people who are not technical experts. This job needs a high level of independence, as you manage several deployments while staying flexible and ready for changing schedules and priorities.
• Tech Savvy: Your ability to lead on-site setup and fix problems quickly shows your skill at solving problems. You are good at finding and fixing possible roadblocks to product adoption, which builds confidence among clients. Experience in the healthcare or home care industries is very helpful, giving context and understanding to your interactions.
• Travel and Adaptability: This role needs a lot of travel, with up to 60% travel expected. Flexibility and enthusiasm are key, as you will often work directly with clients across different areas, making sure our technology reaches those who need it most.

Category

Customer Service