Customer Service Agent

Category: Customer Service

Responsibilities

• Handle high amounts of incoming calls
• Produce sales leads
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Reach personal/customer service team sales targets and call handling quotas
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements

• Must have own equipment with AT LEAST i5 processor
• Must work at least 15 hours a week
• Must pass a background check
• Strong phone administration skills and active listening capabilities
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• High school degree