Customer Service Consultant - Senior Process Associate - Swedish - FRGPC003

About Genpact 🤩

Genpact (NYSE: G) is a global leader in professional services and solutions, shaping the future with innovative outcomes. Our 125,000+ strong team across 30+ countries is driven by curiosity, agility, and a commitment to creating lasting value for clients. We serve and transform leading enterprises, including Fortune Global 500 companies, leveraging our deep industry knowledge, digital operations services, and expertise in data, technology, and AI. Our purpose? A world that works better for people.

The Role 💼

As a Customer Service Consultant – Senior Process Associate, you'll be working remotely from Romania, providing excellent customer service in Swedish and English. This is a non-voice role focused on contract administration and customer instruction processing.

What You'll Do 🎯

• Understand and respond to written customer requests.
• Manage contract administration, handling non-financial modifications based on requests and supporting documents.
• Process customer instructions for products/services (leasing, credit, bank accounts).
• Provide customer service via electronic channels.
• Represent Genpact positively.
• Adapt to evolving work methods.
• Improve processes creatively.
• Maintain accurate and complete documentation of all interactions.
• Prioritize tasks effectively.
• Share knowledge with team members.
• Participate in training sessions.
• Collaborate flexibly with colleagues to meet business needs.
• Successfully complete training and knowledge tests.
• Assist new colleagues.
• Report outdated Standard Operating Procedures (SOPs).
• Utilize MS Office Suite (Excel, Word, PowerPoint).

What We’re Looking For 🤔

Minimum Qualifications:

• Swedish (B2) and English (B2) proficiency.
• Bachelor's degree.
• Strong MS Office skills.
• Meticulous attention to detail.

Preferred Qualifications:

• Experience with banking products (credit, leasing).
• High motivation and a strong learning aptitude.
• Ability to work effectively under pressure.

Benefits 🎉

• Competitive salary.
• Stable employment contract.
• Multicultural and diverse work environment.
• Professional training and development opportunities.
• Access to our award-winning learning platform.
• Excellent benefits package (Insurance, meal tickets, extra vacation days).

Ready to join our team? Apply now! 🚀