Customer Service Engineer I - CT - D.C. Metro

Responsibilities

• Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
• Servicing CT Equipment in the D.C. metro area. Customer Service Engineer Level based on prior experience.
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites.
• Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

• Minimum high school diploma, Technical Degree or equivalent experience.
• 1-2+ Years of field service experience is desired.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• You have strong customer service and communication skills.
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Preferred Qualifications (Nice to Have)

• Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Experience in testing, repairing and maintaining capital medical equipment.
• Proficient in the use of tools and service test equipment.

Location

• Service Area – D.C. Metro.
• Shift Requirements after onboarding/training for this role: Mon-Fri 3PM - 12 AM.

Salary

• The annual base pay for this position is: Min $58,500 - Max $87,800. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Long-term and short-term disability insurance.
• Paid parking/public transportation.
• Paid time off.
• Paid sick and safe time.

About the Company

We pioneer breakthroughs in healthcare for everyone, everywhere, sustainably. We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients. Our portfolio is crucial for clinical decision-making and treatment pathways. We value those who dedicate their energy and passion to a greater cause, offering a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

How to Apply

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you are unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. We ask that you create a profile in our talent community where you can upload your CV instead of sending your CV or resume by email. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.