Customer Service ( Remote work )

About the Role:

This is a remote Customer Service Representative position, perfect for individuals who thrive in a flexible work environment and enjoy helping people. You'll be the friendly voice and problem-solver for our clients, ensuring a positive experience every time.

What You'll Do:

• 📞 Answer and manage incoming calls, emails, chats, and interactive voice response systems.
• 🤔 Assess customer needs and provide accurate information, troubleshooting, and solutions.
• 🤝 Follow established customer service procedures and policies.
• 🚀 Strive to exceed personal and team goals.
• 🗂️ Record, organize, and file customer interactions and account changes.
• ⬆️ Identify and execute upselling opportunities (where applicable).
• 🗓️ Schedule callbacks and appointments to address customer needs.

What We're Looking For:

• Required:
  • 🗣️ Excellent communication skills (phone and other platforms).
  • 💻 Basic computer skills and experience.
  • 🤹‍♀️ Ability to multitask effectively.
  • ⏱️ Strong time management and prioritization skills.
  • 👂 Active listening skills, ability to relay information, and address questions/concerns.
  • 🎯 Customer-focused approach for positive resolutions.
  • 💼 Prior experience in customer support, client services, sales, or a related field.
• Preferred:
  • Experience with specific CRM or ticketing systems (mention if applicable).

Benefits & Perks:

• 🏥 Comprehensive health insurance (including dental and vision).
• 💰 Excellent retirement plan.
• 📈 Excellent opportunities for advancement and career growth.
• ⏰ Flexible work hours.
• 🏡 Fully remote position – work from anywhere!