Job Summary
The Customer Service Representative is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities (What You’ll Do)
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.).
- Provide timely and accurate information to customers, addressing their needs and concerns effectively.
- Troubleshoot and resolve customer issues in a professional and empathetic manner.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Maintain detailed records of customer interactions and follow-up actions.
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas.
- Participate in training programs to continuously develop product knowledge and customer service skills.
- Adhere to company policies, procedures, and quality standards in all customer interactions.
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience.
Required Skills and Qualifications (What We’re Looking For)
- Bachelor's degree preferred.
- 0-2 years of experience in a customer service or call center environment.
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs.
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries.
- Proficient in using customer relationship management (CRM) software and other relevant technology.
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude.
- Flexibility to work in shifts, including weekends and holidays, as needed.
- B1/B2 English Level is a must.
- B2/C1 Portuguese Level is a must.
Location
Onsite
Apply Now
If you are a motivated and customer-focused individual with excellent communication skills and fluency in Portuguese, we encourage you to apply.