Customer Success Manager

About You

You are someone who is good at building strong client relationships, driving business growth, and delivering value through planned partnerships.
You are skilled in communication, negotiation, and planning, making sure clients are happy while reaching company goals.
You are proactive, good at analysis, and can lead teams and manage many projects at once in fast-moving settings.

Requirements

You bring these skills to Applaudo:
Bachelor’s Degree in Business Administration or a related field.
2+ years of professional experience as a Customer Relationship Manager, Account Manager, or similar client-facing role.
Proven sales experience, especially in selling based on value.
Demonstrated ability to communicate, present, and influence important people, including executive and C-level contacts.
Strong negotiation skills and proven ability to close contracts that bring the most value and profit.
Solid experience with CRM software such as Salesforce, Zoho CRM, or HubSpot.
Skillful use of Excel for reporting and making predictions.
Experience giving client-focused solutions that match customer needs and business goals.
Strong ability to manage many accounts and projects at the same time, paying close attention to detail.
Excellent listening, presentation, and people skills.
A strategic thinker with planning and mediation skills and a focus on long-term client success.
Proven leadership and people management experience.
Experience and knowledge of customer relationships across different industries.
Excellent English level (C1/C2) is a must.

Responsibilities

Serve as the main contact for all customer account management issues.
Build and keep strong, long-lasting client relationships that build trust and loyalty.
Negotiate contracts and close agreements to make the most profit and meet business goals.
Develop trusted advisor relationships with key accounts, customer contacts, and executive sponsors.
Make sure products and services are delivered on time and successfully based on client needs and goals.
Clearly communicate the progress of monthly and quarterly plans to people inside and outside the company.
Find and develop new business chances within current accounts to meet or go past sales targets.
Forecast and track key account numbers, including sales results and revenue growth.
Prepare and present reports on account status and performance.
Work with the Sales and Product teams to find and grow chances in your assigned areas.
Manage client problems and solve issues quickly and well.
Drive customer satisfaction and keeping clients, making sure this matches company goals.

Benefits

Celebrations.
Special discounts*.
Entertainment area*.
Modern Work Spaces*.
Great work environment.
Private medical insurance**.

*Benefits may change based on your location and/or availability. Ask for more information when you apply.

Additional Information

All your information will be kept private according to EEO guidelines.
Here at Applaudo Studios, our values like trust, communication, respect, excellence, and teamwork are keys to our success. We know we are working with the best and treat each other with respect and admiration without needing to ask.
Submit your application today, and do not miss this chance to join the best digital team in the region.
We truly appreciate all the hard and excellent work our team does every day at Applaudo Studios, and that is why the perks we offer are carefully planned and designed as a way to thank them for their commitment and excellence.

Category

Sales & Business Development