Customer Success Manager

Responsibilities

• Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals.
• Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health.
• Uncover opportunities for deeper engagement and expansion.
• Motivate customers to act as TigerData advocates (e.g., securing testimonials, case studies, and other references).
• Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.).
• Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements.
• Work with accounts of all sizes, from our largest customers to up-and-coming startups.

Requirements

• 3-5 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company.
• Experience working with developer tools or technical products is a must.
• Experience collaborating with internal Sales and/or support teams to understand client needs and communicate product feedback.
• Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals.
• You excel at collaborating with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback.

Preferred Qualifications (Nice to Have)

• Experience using Salesforce, Outreach, and HubSpot is preferred.

About the Company

TigerData, formerly Timescale, empowers developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, TigerData accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. TigerData sets the standard as the fastest PostgreSQL platform for modern workloads. Backed by $180 million from top-tier investors, TigerData is building the new standard for data infrastructure, built on PostgreSQL, designed for the future. We are a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence.

What We Offer

(Please note that benefits may vary based on country.)

• Flexible PTO and comprehensive family leave.
• Fridays off in August.
• Fully remote opportunities globally.
• Stock options for long-term growth.
• Monthly WiFi stipend.
• Professional development and educational resources.
• Premium insurance options for you and your family (US-based employees).

How to Apply

We respond to every applicant. We review applications fairly and objectively, and shortlist based on relevant skills and experience. We ensure clear and timely communication throughout your candidate journey. We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.