Customer Success Manager

NOTE: We are not actively hiring for this position at the moment. We are only accepting resumes for future openings. If you are identified as a strong candidate, you will not hear back from us until an opportunity becomes available.

About Fullpath

Fullpath is a fast-growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal-driven, and, at our core, we believe every voice has value and can impact our bottom line.

The Role

We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success! As a Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes.

Key Responsibilities

• Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed.
• Execute a framework to communicate ROI proactively—identify risks and minimize churn.
• Analyze our customers' performance based on data and work with the customers to optimize success.
• Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health.
• Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities.
• Understand our customers’ business models and industries to best position adaptive insights to support their business goals.

Requirements

• 2+ years of customer success experience in a B2B Automotive SaaS company.
• Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics).
• High level of competency working with data to drive business focus and decision making.
• Ability to build and implement follow-up processes.
• Experience working with CRM systems.
• Independent problem-solving skills and adaptivity to change.
• Excellent verbal and written communication skills.
• Strong work ethic and high energy levels.
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.

Benefits

• Competitive compensation & comprehensive benefits—because your well-being matters.
• Flexible, family-friendly environment that supports work-life balance.
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another.
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers.
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership.
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured.

Salary

• Annual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate.
• On target earnings (base + variable) up to $118,000.
• Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.

Benefits Options

Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k.

Location

Hybrid or Remote. Preference given to candidates in Detroit, MI, Teaneck, NJ, and Burlington, VT areas.

How to Apply

Send your resume to: [email protected]