Customer Success Manager

About the Company

Are you ready to change the corporate wellness industry with us?

EGYM Wellpass is an innovative employee benefit offered by EGYM, a market leader in Europe (Germany, Austria, Belgium, France). It gives access to over 6,000 gyms and wellness activities, helping companies attract and keep top talent while promoting quality of life at work, with strong goals for global growth.

Your daily workout

We are looking for the first Belgian Customer Success Manager (M/F) to join our mission at EGYM Wellpass and change employee access to sports and wellness activities. In this role, you will be part of the Existing Business team (based in Paris), responsible for managing current clients and will be included in the Belgium Team in the Brussels offices.

Your main job will be to guide new clients from both the Belgium and French markets through new launches, track how they perform in the first months of working together, and meet the expectations of clients in our 1-to-Many group.

If you are passionate about customer relations, enjoy challenges, and want to make a difference in workplace wellness, do not miss this chance, apply now to join our team!

Responsibilities

• Onboarding Management: Support new clients as they start with Wellpass. This includes getting information from the sales team, first contact with the client, creating a specific action plan for launch, and tracking key performance indicators for the first 3 months.
• Identifying Business Opportunities: Work with other Customer Success Managers to grow revenue and offer the best deals to our clients. You will also work closely with the Renewal team, which handles contract matters alongside the CSMs.
• Managing the 1-to-Many Portfolio: Using our inbound request management tool (Intercom), you will interact with many clients (HR, HR Directors, Works Councils) and adjust to their specific needs. Our work always focuses on client satisfaction with a focus on solving problems.
• Team Project Management: As the CSM team grows, we must develop ways to reach objectives that can grow while handling volume. Each team member manages side projects with other EGYM Wellpass departments to make processes more effective and boost performance.
• Event: Host client visits and lead webinars to promote EGYM Wellpass throughout the company and increase involvement.
• Tool Mastery: You will be trained to use internal tools including Salesforce, Tableau, Intercom, Braze, Beefree, Notion, Google Suite, Slack, etc.

Your fitness level

• Graduate from a top business school or equivalent.
• Language skills: French & Dutch.
• 2 years of experience in B2B customer relations.
• Strong ability to work with a team spirit while working remotely.
• Excellent writing skills and perfect command of spelling and grammar.
• Creative and proactive, you bring new ideas to make processes better.
• A team player who enjoys working together.
• Deeply aligned with Wellpass’ mission and eager to support its growth.
• Highly adaptable and comfortable in a fast-changing setting.

The equipment we provide

• EGYM Wellpass subscription covered: Free access to a wide selection of sports and wellness clubs, with the chance to share sessions with colleagues for more motivation and fun.
• Provided equipment: Laptop, screen, mouse, headset, and all necessary tools for the best efficiency.
• Frequent travel to Paris: as your direct manager will be based in Paris, it is required to have the flexibility to travel once a month.
• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform.
• Alan health insurance: Health coverage with a 50% reimbursement, including family coverage.
• Pluxee meal voucher card: A value of €8 per day.

Your warm up plan

• 30-minute HR interview with Dolihane.
• Interview with Coralie, Team Lead Customer Success (visio).
• 30min Case study.
• 30min interview.
• Interview with John, Team Lead, Belgium (at the office).
• Interview with Solène, Head of Existing Business.
• Final conversation with Jennifer, our Senior Sales Director.

Contact Information

Please upload your CV in English. Apply now with your application (resume, availability date, and salary expectations), specifying job ID #1698.
Contact person: Dolihane Feddag.
#1698

About us

Become part of EGYM! EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its full set of connected gym equipment and digital products that fit well with 3rd-party hardware and software. The result is a fully connected training experience that drives measurable business and health results on and off the training floor.

EGYM also offers subscription-based corporate fitness and wellness solutions built on a mix of gym access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being. EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All parts of employment including the decision to hire, promote, discipline, or fire, will be based on merit, skill, performance, and business needs, regardless of race, gender, religion, sexual orientation, age, or any other aspect of an individual's identity.