Customer Success Manager

About the Company

At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks.
We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adjust to new and changing threats.
Our modern MDR (Managed Detection & Response) approach is made for the unique traits and risk factors of each customer.
This lets us take full ownership of the response process and, if chosen, manage key security controls.
By thinking like an attacker and defending like a guardian, we help our customers stay ahead of threat actors.
At CyberMaxx, we value humility, openness, intellectual curiosity, and putting the customer first.

Responsibilities

We are looking for a technically skilled and proactive Customer Success Manager with a strong drive for results.
A CSM will be a key supporter for our customers, making sure they get the most value from CyberMaxx.
The main focus will be to build and keep strong, long-lasting customer relationships, driving customer satisfaction, keeping customers, and growth.
A strong understanding of the customer success process is needed for this role.
The ideal candidate will have experience mapping and managing the customer journey—from onboarding and adoption to renewal and expansion.
You should be able to find key contact points, guess what customers need, and put in place proactive plans that drive involvement, retention, and long-term value.
Familiarity with customer success numbers, feedback loops, and working across teams is critical to making sure the customer experience is smooth and has an effect.
Proactive Customer Communication: Showing value, sharing interesting topics, and threat information.
Strategic Thinking: Finding areas for growth and long-term success.
Relationship Management: Build and support strong relationships with key people. The CSM is the main contact for customer questions and worries.
Customer advocacy: Encourage happy customers to become supporters, taking part in case studies, testimonials, and referrals.
Analysis: Find trends and areas for improvement by looking closely at customer data.
Continuous learning: Stay informed about industry trends, competitors, and new technologies, constantly improving knowledge to better serve our customers.

Requirements

Proven experience in a customer relationship-facing role within a technical or cybersecurity area.
Excellent communication and people skills.
Strong problem-solving skills and a proactive mindset.
BA/BS degree or similar work experience.
Ability to do well in a fast-paced, high-growth, and quickly changing setting.
Experience presenting and talking to groups ranging from the End-User to C-Level Executives.
Ability to work across different teams.
Project management experience is also preferred.

Benefits

Flexible Paid Time Off.
401k with a company match.
Medical, Dental, and Vision Coverage.
Voluntary Short Term and Long Term Disability.
Employee Assistance Program with Mental Health Supplement.
Voluntary Basic, Accidental, and other extra life insurance.
Health Savings Account Contribution (with selection of a HDHP).
10 annual, paid holidays.

Additional Information

CyberMaxx will look at all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.

Category

Customer Service