Customer Success Manager, Ecosystem

🚀 About Datavant: Datavant is a leading data platform company revolutionizing healthcare by securely connecting and moving data. We boast a vast network encompassing thousands of organizations, including major hospitals and health systems, and a robust ecosystem of data partners. We're a remote-first company committed to fostering a collaborative and supportive work environment.

🎯 The Role: As a Customer Success Manager, you'll be a key player in ensuring our customers achieve exceptional results using our solutions. This is a crucial role in our "land and expand" strategy, directly impacting our long-term success. You'll work closely with clients, understanding their needs and driving growth within your portfolio. You'll also collaborate extensively with internal teams to develop innovative solutions and improve customer experiences.

💼 Responsibilities:

• 📈 Drive customer success outcomes, managing and expanding accounts.
• 🤝 Develop strong executive-level relationships, providing consultative support and strategic guidance.
• 🤝 Partner with sales and support teams to identify and pursue growth opportunities.
• 📈 Maintain high customer renewal rates and minimize churn.
• ⬆️ Increase customer lifetime value through enhanced product adoption and satisfaction.
• 🤝 Collaborate across departments (Sales, Technical Solutions, Product, Data Science, Engineering, Marketing) to build and strengthen customer relationships.
• 💡 Develop innovative solutions to enhance productivity and scalability.
• 🤝 Foster a company-wide culture of customer-centricity.

✅ Qualifications:

• 💼 Minimum 5 years of experience in a strategic, customer-facing role within healthcare.
• 🎯 Demonstrated ability to understand and align with customer goals and strategies.
• 🗣️ Excellent communication, presentation, and relationship-building skills.
• 🤝 Proven ability to influence through persuasion, negotiation, and consensus-building.
• 💪 Entrepreneurial, self-motivated, and results-oriented approach.
• 🧠 Comfortable making decisions in uncertain situations.
• 🧐 Meticulous attention to detail and a proactive work style.
• 🤗 Strong empathy for customers and a passion for driving revenue growth.
• 📊 Analytical and process-oriented mindset.
• 💰 Strong understanding of value drivers in recurring revenue business models.
• 💼 Robust project and client management skills.
• ✨ Enthusiastic, creative, and able to inspire others.
• ❤️ Passion for transforming the healthcare industry.
• 💼 Experience with sales and post-sales (preferred, but not required).

🌟 Bonus Points:

• 🔬 Experience with Real-World Data (RWD) and Real-World Evidence (RWE).
• 🔒 Understanding of tokenization and HIPAA compliance.
• ⚙️ Experience scaling customer success functions using relevant tools and systems.

💰 Compensation:

• Total Cash Compensation: $130,000 - $180,000
• Base Salary: $110,000 - $150,000

🌎 Location: Remote (US)

➡️ Apply Now: [Link to Datavant Application Page]

Additional Information:

• Datavant is an equal opportunity employer committed to diversity and inclusion.
• This position is not eligible for employment sponsorship.