Customer Success Manager – Growth Accounts

About the Company

GeoEdge protects the digital world from the dark corners of the internet.
If you have been affected by a deceptive or harmful ad, you have already seen the problem we solve before it reaches real people.
Our main goal is clean, safe, and secure ad experiences for everyone.
We are a cybersecurity company with a good heart.
Our team enjoys curiosity, working together, and kindness, with enough determination to outsmart cyber threats every day.
We care about protecting publishers, platforms, and users while building long-term relationships based on trust and new ideas.

Responsibilities

Manage a large number of small and mid-sized accounts across global markets.
Guide new customers through onboarding and product activation with clarity and care.
Actively watch usage trends and point out chances for deeper adoption and selling more services.
Be the customer’s daily contact—answering questions, giving recommended approaches, and making sure they get real value from GeoEdge.
Spot early signs of risk of a customer leaving and take action to bring customers back and keep them.
Build strong relationships through regular check-ins, email support, and product training, mostly remotely.
Help create workflows that can be repeated, onboarding processes, and resources for customer education.
Work with sales, support, and product teams to solve problems and speak up for customer needs.
Collect and share feedback to influence product development and make the customer experience better.

Requirements

1–2 years of experience in customer success, account management, or onboarding, preferably in a SaaS or tech setting.
Strong communication skills—friendly, clear, and confident in both written and spoken English.
Empathy and a customer-first way of thinking—you genuinely enjoy helping others succeed.
Organized and self-motivated, with the ability to manage many accounts and priorities at once.
Comfortable learning new technologies and guiding others through them.

Preferred Qualifications (Nice to Have)

Experience in adtech, martech, or cybersecurity is a plus.

Category

Customer Service