👋 About Avantio:
Avantio is a dynamic, innovative vacation rental software company with over 20 years of experience. We're a key player in a rapidly growing industry, providing cutting-edge cloud-based technology solutions and top-notch customer service to holiday rental agencies. Based in Valencia with sales teams in the USA, we boast a highly skilled, international team of professionals.
🚀 The Role:
As a Customer Success Specialist, you'll be a vital part of our team, focusing on building strong relationships with our English-speaking clients. Your main goal is to ensure our clients successfully use our software and achieve their business goals.
What You'll Do:
- Manage customer relationships, acting as the primary point of contact.
- Deeply understand client needs and ensure our products meet those needs.
- Develop and implement processes to boost customer usage and satisfaction.
- Efficiently resolve customer issues, collaborating with internal teams as needed.
- Identify opportunities for cross-selling and upselling.
- Work closely with technical support, development, and product teams.
- Provide detailed reports on customer needs to inform product development.
- Regularly track account performance, analyze data, and identify areas for improvement.
- Keep customers informed about product updates and new features.
🎯 What We're Looking For:
-
Native English speaker with excellent communication and negotiation skills.
- 2-3 years of experience in sales or account management.
- High-level Spanish proficiency.
- Solid understanding of software products.
- Ability to efficiently solve problems with a customer-centric approach.
- Proficiency with CRM systems like Salesforce.
➕ Nice-to-Haves:
- Experience in account management within the software or holiday rental sector.
- Familiarity with B2B sales processes.
- Exceptional attention to detail and strong organizational skills.
- Experience with SaaS (Software as a Service) sales.
- Ability to thrive in a dynamic, goal-oriented environment.
- Intermediate Excel skills.
🤩 What We Offer:
- Stable, full-time contract.
- Salary: €20k + bonus.
- Comprehensive training, including free Spanish and English lessons.
- Flexible working hours (hybrid model: 2 days in the office, 3 days remote).
- Opportunities for career growth and development.
- Discounted healthcare insurance.
- Excellent work-life balance (afternoon off for kids' birthdays, support for school starts).
- Carsharing program.
- Dynamic, multicultural environment with over 24 nationalities represented.
- Fun, attractive facilities: lounge areas, fully equipped cafeteria, roof terrace.
- Employment advice and support.
🎉 Our Culture:
At Avantio, we value collaboration, communication, and continuous learning. We foster a positive and supportive team environment through regular social events (Avantio Summer Event, Christmas dinner, "Extracurriculars"). We also have an active Afterwork group for socializing and team building.
🌟 Ready to Join Our Team?
If you're a motivated, customer-focused individual who thrives in a dynamic environment, we encourage you to apply! We offer a fantastic opportunity to grow your career while being part of a successful, international company.