Customer Success Specialist - German Speaker

👋 Company Description

At Bosch, we're shaping the future by creating high-quality technologies and services that excite people and make their lives better. Our commitment to our employees is strong: we grow together, we love what we do, and we inspire each other. Join us and feel the difference!

With over 300 specialized employees and around 15 nationalities, Bosch's Lisbon office focuses on sales, marketing, communication, training, nearshoring services, and shared HR support for Europe. The team's diversity, dedication, and expertise are key to the organization's success.

Bosch Service Solutions creates and delivers Customer Experience, Mobility, and Monitoring solutions for businesses and their customers.

Our teams find swift and efficient solutions for thousands of people every day – from claim management to life-saving emergency calls, and more. Set the standards and become a pioneer alongside around 9000 colleagues worldwide.

💼 Job Description

Your Role:

• Keep an eye on and fix customer queries, problems, and technical issues related to our products and services, and resolve those that don't need code changes.
• Provide support to customers through various communication channels like phone, email, Teams, and JIRA.
• Document and track customer interactions, including the issue, troubleshooting steps, and solutions provided.
• Work closely with diverse and international teams, including developers, product owners, testers, etc., to solve complex technical problems.
• Pass along unresolved issues to the right teams or managers, making sure issues are solved quickly and customers are happy.
• Support and help develop and maintain knowledge base articles, training materials, FAQs, and other customer support resources.
• Spot opportunities to improve and speed up the overall customer care process and setup.

🎯 Qualifications

What You Bring:

• Strong English and German (C1 level) language skills.
• 2+ years of customer care experience for digital projects and products.
• Great troubleshooting skills and the ability to analyze and diagnose technical issues efficiently.
• Excellent communication skills, both verbal and written, with the ability to explain technical information to non-technical users.
• Familiarity with IT systems and software applications.
• Strong experience with ticketing systems like JIRA and ALM.
• Ability to work independently and as part of a team in a fast-paced environment, with a strong sense of responsibility and ownership.

🎁 Additional Information

What We Offer:

• Challenging work in a global environment.
• Career opportunities at one of the world's best companies.
• Flexible work hours.
• Medical services.
• Employee discounts.
• Sports and health-related activities.
• A company cafeteria.
• Easy access to public transportation.
• A place to be creative.

Job Category: Customer Service