Customer Support & Onboarding - Trainee (Remote)

Key Responsibilities

• Guide vendors and customers through product onboarding via phone calls and email.
• Drive product adoption by proactively following up with users and resolving any onboarding-related concerns.
• Respond promptly and professionally to user queries over phone or email.
• Monitor user activity and ensure system engagement and account health.
• Support daily operational tasks and ensure product issues are resolved within defined SLAs.
• Collaborate with internal teams (Tech, Product, Ops) to resolve escalated issues end-to-end.
• Keep detailed records of user interactions and issues in internal systems.

Job Requirements

• Bachelor’s degree (any discipline).
• 6–24 months of experience in customer support, operations, or training roles.
• Excellent verbal and written communication skills in English and Hindi (knowledge of additional regional languages is a plus).
• Confident phone presence with the ability to communicate clearly and persuasively.
• Basic proficiency in MS Excel and PowerPoint; familiarity with Google Workspace (Docs, Sheets, Gmail).
• Ability to multitask, prioritize responsibilities, and maintain attention to detail.
• Comfort in interacting with new people across various backgrounds and roles.

Preferred Skills (Nice to Have)

• Experience with customer onboarding tools or CRM systems.
• Basic understanding of procurement or vendor management processes.

Other Details

• No. of Positions: 4
• CTC: 2 - 3 LPA
• Work Schedule: Full-time | Night Shift (Post 6 PM IST) | Rotational Sunday Working

About the Company

• SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers.
• It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency.
• SuperProcure is trusted by a diverse customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions.
• SuperProcure aims to revolutionize Indian logistics to save 1% of GDP spending and make India globally competitive, enabling collaboration on a single platform, and driving logistics efficiencies.
• Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, ITC, PepsiCo, Tata Consumers, Shyam Metallic, APL Apollo, OTIS, etc.
• SuperProcure is backed by IndiaMart, Caret Capital & IIM Calcutta.
• Recognized for its innovation at the CII Industrial Innovation Awards.
• Recognized amongst the Top 50 Emerging start-ups in India by NASSCOM.
• Ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech.

Culture

• SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture.
• Every team member is fully motivated and committed to the company's vision and believes in getting things done.
• Every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.
• The organization empowers people and makes them a part of the daily decision-making that impacts the business and shapes the company's overall strategy.
• Team: SuperProcure's success is fueled by our diverse & talented team of 150+ members, 50%+ of whom are women.
• Culture includes all challenges and fun associated with start-ups: Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.

How to Apply

• Looking for a job where you wake up and add significant value to a $180 Billion logistics industry every day? DO APPLY.
• Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY.