c😊 About Us
We're looking for a proactive and customer-focused Customer Support Representative who's fluent in French to join our team in Lisbon. You'll be handling client inquiries, resolving issues, and providing top-notch support to our French-speaking customers. If you're a problem solver with excellent communication skills and a passion for delivering exceptional service, this is the role for you!
💪 What You'll Do
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues by providing accurate information and troubleshooting solutions.
- Assist customers with account setup, product usage, and general support inquiries.
- Track and document all customer interactions using CRM software.
- Maintain a high level of product knowledge to provide efficient and knowledgeable support.
- Collaborate with other departments to escalate and resolve complex issues.
- Provide feedback to the team to improve customer service processes and satisfaction.
- Ensure that all customer interactions align with company policies and standards.
🔎 What We're Looking For
- Fluent in French (both spoken and written).
- Good command of English (minimum B2 level).
- Previous experience in customer support or a similar role.
- Strong communication and interpersonal skills.
- Problem-solving mindset with the ability to work under pressure.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in using CRM tools and other support systems is a plus.
- Team player with a strong work ethic and attention to detail.
🎁 What We Offer
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Competitive Compensation: Base salary with benefits based on experience and performance.
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Dynamic Work Environment: Join an international team with a positive and supportive atmosphere.
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Career Development: Opportunities for professional growth and development.
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Training and Support: Access to training resources to help you succeed in your role.
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Work-Life Balance: Full-time position with a balanced work schedule.
🚀 Are you ready to make a difference in customer support? Apply now to become our next French-speaking Customer Support Representative in Lisbon!
Job Details
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Workplace Type: In-Office
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Employment Type: Full-time
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Experience Level: Entry-level
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Work Experience: 0 - 5 years
Skills
- CRM tools
- Customer support
- Customer
- CRM
- French language
- Resolve
- Communication
- Problem-solving
- Interpersonal skills
- French
Job Category: Customer Service