Customer Support with German & English | Remote/Braga/Lisboa - IAF/SM

About Fujitsu

Fujitsu is building a more sustainable world by fostering trust through innovation. We're a global company with over 1900 colleagues from around the world, and we're looking for passionate, customer-focused individuals to join our team. We offer a dynamic, multicultural work environment where you can make a real difference.

The Role: Your Impact

As a Customer Support Agent, you'll be the first point of contact for our users, handling both routine and complex issues, requests, and problems. You'll provide first-line support, ensuring a positive customer experience.

What You'll Do:

• Technical Support: Provide support for standard technical queries related to a specific product or small set of products (e.g., Microsoft products, operating systems, basic networking, PCs).
• Problem Solving: Actively listen to and understand customer problems, asking clarifying questions to resolve common issues within defined timeframes. Know when to escalate complex problems.
• Service Level Adherence: Escalate issues as needed to meet service level agreements (SLAs) and exceed customer expectations. Monitor performance through data analysis and reporting.
• Teamwork: Collaborate effectively with colleagues, contributing positively to the team's success.
• Personal Development: Actively participate in your professional development, working with a defined plan.
• Business Acumen: Develop an understanding of customer environments and service delivery needs to provide exceptional service.
• Process Adherence: Document actions taken to resolve customer inquiries, ensuring compliance with established processes and systems.

What We're Looking For:

• Passion for technology and innovation.
• Excellent customer service skills.
• Strong multitasking and organizational abilities.
• Exceptional communication and interpersonal skills.
• Fluency in German and English is essential.

Benefits & Perks:

• Permanent contract.
• Life insurance.
• Private health insurance (including children).
• Work-life balance with full-time schedules.
• 25 annual leave days (plus one additional day per year of service, up to 30 days).
• Remote work options available.
• IKEA voucher for home office setup.
• Employee discounts.
• 24/7 Employee Assistance Program (mental health, legal, and financial support).
• Dynamic work environment with colleagues from over 60 countries.
• Training and international career progression opportunities.
• Social responsibility program participation (wellbeing initiatives, volunteering).
• Excellent facilities in central locations with easy access to public transport.

Location: Remote, Braga, or Lisboa

To Apply:

Send your application to: recruitmentportugal@fujitsu.com