Developer Support Engineer

About Okta: 🚀

Okta, the world’s leading Identity Company, empowers everyone to securely use any technology, anywhere. We build secure and flexible access, authentication, and automation solutions. We're a diverse team passionate about innovation and teamwork. We’re building a world where Identity belongs to you. Auth0 (by Okta) is our authentication and authorization platform—making logins safe, secure, and seamless.

The Role: 🛠️

As a Developer Support Engineer, you'll provide expert support for our Auth0 SaaS solution. You'll work directly with customers, resolving technical and non-technical issues, and ensuring a positive customer experience. This involves:

• Providing end-to-end support for customer issues, from initial troubleshooting to resolution.
• Managing support tickets to meet and exceed customer expectations.
• Building strong client relationships and achieving high customer satisfaction.
• Collaborating with our support team in a dynamic environment.
• Leveraging your technical and business analysis skills to solve complex problems.
• Creating and maintaining support documentation.
• Documenting bugs for engineering.
• Collaborating with other departments for customer success.

What We're Looking For: 🔎

• Experience: 2+ years in technical support and/or software development OR 2-5+ years as a business/technical analyst for large-scale software implementations.
• Skills: Strong analytical and problem-solving skills; ability to quickly learn complex concepts; excellent context-switching abilities; proficiency in breaking down problems into smaller components; customer-focused attitude; teamwork skills; excellent communication; proactive approach; commitment to continuous improvement.
• Technical Focus: Knowledge of software development fundamentals, common architectures, HTTP, encryption, basic security concepts, authentication and authorization concepts, at least one auth protocol (OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.), and at least one programming language (JavaScript preferred).

Nice-to-Haves: 👍

• Experience working in a fast-paced, entrepreneurial environment.

Shifts: 🔄

Weekend and on-call shifts may be required to provide 24/7 support.

Benefits: 🎉

Okta offers amazing benefits, fosters diversity and inclusion, and makes a social impact. We offer a dynamic work environment with the best tools and technology to empower our employees.

To Apply: ➡️

Ready to join our team? Apply now!

Equal Opportunity Employer: 🤝

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.