About Zoetis:
We're Zoetis, a global leader in animal health. We're passionate about improving the health and well-being of animals, and we're looking for talented individuals to join our team.
The Role:
This is a remote, full-time Technical Support Specialist position, perfect for someone who thrives in a fast-paced environment and enjoys problem-solving. You'll be the go-to expert for our animal health diagnostic products, assisting veterinary clinics, research facilities, and academic institutions. Think of it as being a detective, solving technical puzzles and helping our customers succeed.
What You'll Do:
- 📞 Respond to technical support requests, troubleshooting and resolving issues.
- 🤝 Assist customers and sales reps with product performance and technical concerns.
- 📦 Manage product returns for replacement, investigation, or repair.
- 📝 Process orders to facilitate troubleshooting and replacements.
- 🤝 Collaborate with various departments (Product Management, Repair, Engineering, etc.).
- ⬆️ Manage and escalate issues as needed.
- 📢 Stay updated on product support and communicate updates.
- 🚀 Provide support during product launches.
- 🤝 Adhere to and communicate company policies and procedures.
- 💡 Participate in special projects.
- 📈 Work with management to improve processes and efficiency.
What We're Looking For:
- 🎓 Relevant college or university education.
- 💻 2+ years of experience, with at least 1 year in Technical Support.
- 🔬 Point-of-care diagnostic experience is a plus!
- 🗣️ Excellent telephone manner is essential.
- 💻 Experience with CRM systems (SalesForce, SAP) is preferred.
- 🇬🇧 Fluent in English.
- 🇪🇸🇫🇷 Bilingual in French and Spanish (other languages like Greek or Portuguese are a bonus!).
Preferred Skills:
- 📖 Ability to read, interpret, and write technical documents.
- 👂 Active listening skills.
- 🧠 Strong reasoning and problem-solving abilities.
- 💻 Proficiency in Microsoft products.
- 🗣️ Excellent presentation skills (written and oral).
Competencies:
- 🗣️ Excellent oral and written communication.
- 🧠 Strong problem-solving skills.
- 👍 Dependability and responsibility.
- 🗓️ Planning and organizational skills.
- 🦺 Adherence to safety protocols.
- 🤝 Ethical conduct and teamwork.
- 🤸 Adaptability and flexibility.
- ⏰ Punctuality and consistent attendance.
- 🤔 Sound judgment and composure.
The Perks:
- 🏡 Remote work: Work from home in Spain or another EU country (permanent residency required).
- ⏰ Late shift schedule: 2 PM - 10 PM CET, Monday to Friday.
- ✈️ Occasional travel may be required.
Additional Requirements:
- 🏠 A quiet and comfortable workspace free from distractions.
- 💻 Ability to work long hours in front of a computer.
- 🇪🇺 Permanent residency in your chosen EU country. Working from other countries isn't allowed.
To Apply:
Ready to join our team? Apply now!
Note: Unsolicited resumes sent to Zoetis from third parties will not be considered, and no fees will be paid.