Digital Workplace Messaging Team Lead

✉️ About Convatec

Convatec is a global medical products and technologies company focused on solutions for managing chronic conditions. We're a leader in advanced wound care, ostomy care, continence care, and infusion care, with around 10,000 colleagues serving nearly 100 countries. Our mission is to always be caring, and our solutions offer benefits like infection prevention, skin protection, improved patient outcomes, and lower care costs. Convatec's 2023 revenue surpassed $2 billion, and we're part of the FTSE 100 Index (LSE:CTEC). Learn more: https://www.convatec.pt/

🧑‍💼 The Role

The Digital Workplace Messaging Team Lead position is part of our global Digital Workplace team within the IT Operations area. You'll be leading a small team of skilled engineers, acting as the primary point of contact for all messaging-related issues. You'll also contribute to project work, be the go-to expert for messaging matters, and provide technical guidance to the Architecture team.

🎯 What You'll Do

• Lead and Manage: Conduct regular 1:1 meetings, performance evaluations, and coaching sessions for your team.
• Build Relationships: Develop and maintain strong relationships with internal teams and approved vendors.
• Vendor Communication: Support communication with resellers and vendors.
• Vendor Assessment: Meet with potential vendors to evaluate their products.
• Compliance & Policies: Follow corporate compliance guidelines and enforce established policies to ensure best practices.
• Risk Management: Identify and mitigate potential risks.
• Licensing: Manage licensing governance for your area of expertise.
• Contract Renewals: Track contract renewal dates and support renewal processes.
• SLA Management: Ensure the Messaging team meets defined service level agreements (SLAs) set by the ITSM Governance Team.
• Reporting: Provide necessary reports (KPIs) to the Digital Workplace Manager.
• Architecture & Service Improvement: Identify opportunities to enhance the current architecture and services.
• Project Participation: Contribute to project delivery.

🤝 What We're Looking For

• Minimum 5 Years of Experience: Managing and maintaining Microsoft Exchange and Exchange Online solutions.
• Messaging Troubleshooting: Experience troubleshooting messaging problems at both an organizational and technical level (globally).
• Messaging Flow Expertise: Experience in end-to-end troubleshooting of messaging flows.
• Vendor Licensing Knowledge: Knowledge of licensing from major vendors (like Microsoft and Zoom).
• Compliance Reporting: Familiarity with compliance reporting.
• Service Administration Portals: Experience using service administration portals for license assignment and monitoring installed software.
• Vendor Auditing: Experience with vendor audits.

Preferred Knowledge/Experience:

• Exchange & Related Technologies: Exchange, Exchange Online, Postfix, Postmark, SPF, DMARC, DKIM, MS Teams, MS Teams Voice.
• IT Tools: ITIL, ServiceNow, Confluence, Jira.
• SAP: Experience with SAP is beneficial.

Essential Skills:

• Stakeholder Management: Strong stakeholder engagement and management skills.
• Customer & Business Focus: A strong focus on customer and business needs.
• Communication: Excellent communication and interpersonal skills.
• Problem-Solving: Ability to solve problems and see issues through to resolution.
• Conflict Management: Ability to manage conflict and show empathy.
• English Proficiency: Advanced level in English, both written and spoken.

🎓 Education & Qualifications

• IT Degree or Equivalent: Undergraduate or graduate degree in IT or equivalent experience with Microsoft Messaging solutions.
• Certifications (Ideal): Formal training and certifications in Microsoft Exchange, Microsoft Teams Voice, ServiceNow modules, and relevant business processes (ITIL, PMP).

Benefits of Joining Convatec

At Convatec, we're committed to creating a better future, both for our business and for the lives we touch. Your contributions will make a positive impact, and you'll have the opportunity to grow and develop your skills. We believe in supporting our team members and creating a positive work environment.

Important Information:

• Beware of Scams: Be cautious of online scams or individuals claiming to represent Convatec.
• Formal Recruitment Process: All opportunities require a formal recruitment process before any job offer. This includes an interview confirmed via official Convatec email.
• Suspicious Approaches: If you receive a suspicious recruitment approach via social media, text, email, or phone, do not share personal information or pay any fees. Contact us at careers@Convatec.com if you're unsure.
• Equal Opportunities: Convatec provides equal opportunities for all employees and job applicants, regardless of race, religion, gender, etc.
• Agency and Search Firm Representatives: Convatec does not accept unsolicited resumes from agencies or search firms for this posting.
• Convatec Employees: If you're already a Convatec employee, please use the internal career site on Workday to apply.

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Category: IT