Dispute Analyst - Remote (LATAM)

About the Company

At Paymentology, we are redefining what is possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale—across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It is this global reach and innovation that sets us apart.

Role Overview

We are looking for a Card Authority and Disputes Administrator to manage and process chargebacks, transaction disputes, and card authority operations across global card networks. This role ensures every case and authorisation exception is validated, documented, and resolved in line with regulatory and card scheme standards. You will play a key role in protecting clients and cardholders from financial loss while upholding Paymentology’s operational integrity, operating independently on assigned cases and prioritising workload against SLA and regulatory deadlines.

Responsibilities

• Handle and process cardholder disputes involving authorised and unauthorised transactions.
• Conduct detailed investigations using multiple internal systems and external partners.
• Validate data accuracy and ensure all documentation meets compliance and network standards.
• Determine appropriate actions and craft timely, accurate responses to networks within SLA and regulatory timelines.
• Oversee card authority processes including transaction approvals, declines, and authorisation reviews.
• Provide guidance to internal teams and clients on dispute outcomes, escalations, and card authorisation queries.
• Maintain current knowledge of card scheme rules, dispute categories, and operational procedures.
• Contribute to continuous improvement initiatives in dispute resolution, authorisation processes, and reporting accuracy.

What it takes to succeed

• Strong understanding of Visa/Mastercard dispute and card authorisation processes and compliance standards.
• Skilled in Microsoft Office Suite (Excel, Outlook, Word) and case management tools.
• Excellent written and verbal English communication skills.
• Analytical, customer-centric, and detail-oriented, with the ability to work to tight deadlines.
• Able to coordinate with card network partners, client operations teams, and internal reconciliation staff to ensure compliance and customer satisfaction.
• 2–4 years in dispute resolution, card operations, or financial customer service.

About the Company

At Paymentology, it is not just about building great payment technology; it is about building a company where people feel they belong and their work matters. You will be part of a diverse, global team that is genuinely committed to making a positive impact through what we do. Whether you are working across time zones or getting involved in initiatives that support local communities, you will find real purpose in your work—and the freedom to grow in a supportive, forward-thinking environment.

Category

Customer Service