About the Company 🏢
Would you like to work for a multinational company? Are you fluent in Dutch? We're searching for energetic and driven individuals to join a company nestled in the beautiful city of Lisbon. It's a global corporation delivering IT and consultancy services through outsourcing across diverse industries.
If you're seeking a fresh personal and professional adventure in one of Europe's most captivating, sunny, and international cities, this chance might be just what you need!
The Role 🕵️
- Conduct sample assessments to verify adherence to customer standards.
- Identify patterns and trends in results, implement data studies, and act on findings.
- Employ a project-based approach to your work.
- Manage and analyze substantial datasets from various sources using business intelligence methods to create reports for stakeholders.
- Craft reports to analyze team performance, output, efficiency, etc. Communicate ways to streamline processes to management.
- Monitor calls, chats, and emails to maintain quality and consistency in processes.
- Collaborate with the training team to track compliance with company policies and suggest improvements.
What We're Looking For 🔎
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Fluent in Dutch and possess excellent English communication skills.
- Experience in a quality or call center setting (a plus).
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Proficiency in both verbal and written communication.
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Skills in Google tools: Docs, Slides, Sheets, etc.
Preferred Experience 🏆
- Experience in a quality or call center environment would be a great advantage.
What You'll Get 🎁
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Salary package with performance bonuses.
- Relocation package.
- Meal allowance.
- Language bonus.
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Initial and ongoing training and development opportunities.
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Fantastic office space in a prime location.
The Process ➡️
- Submit your application and remember to include an updated CV.
- Receive a call from our Recruitment Specialist.
- Begin your interview process.
- Get selected.
- Embark on your new adventure!
Job Category: Customer Service