Email Customer Service Representative

SUMMARY

Handles customer inquiries received via email, chat, or inbound call. Interprets messages and calls responding appropriately. Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.

REMOTE WORK REQUIREMENTS

This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment. Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines, or Wilton. A stable high-speed internet connection with a hard-wired connection to a router is required. Minimum download speed of 7 MBPS and upload speed of 2 MBPS. Satellite providers are not supported.

KEY RESPONSIBILITIES INCLUDE

• Managing client-specific data using various resources.
• Communicating customer complaint trends and feedback to management.
• Performing basic customer account transactions.
• Maintaining performance standards and confidentiality.
• Adapting to changes while remaining productive in a fast-paced team environment.
• Working cooperatively across all employee levels, vendors, and clients.
• Following established procedures and company policies.
• This role can also involve performing other customer service functions such as based on workload and call volumes.

EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING

• Preferably a High School diploma or equivalent.
• Basic proficiency in PC use and skills.
• Strong verbal and written English communication abilities.
• Possess problem-solving skills.
• Minimum typing speed requirement: 20-25 words per minute.
• Experience with using a 10-key is preferred.
• Competence in basic math skills.

Preferred Qualifications (Nice to Have)

• Background in customer service is advantageous.

Training

• Virtual training via Microsoft Teams.
• October 20 - November 7, Monday - Friday, 9:00am - 5:00pm.

Work Schedule

• Monday - Friday 9:00am - 5:00pm.

Position Type

Temporary. The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton.

Salary

Base wage = $14.50/hour.

Company Values

• MISSION: Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.
• VISION: Be recognized as the trusted world leader in intelligent solutions—seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.
• VALUES: Integrity, Innovative, Excellence, Collaborative, Curiosity, Compassionate.

Note

Post Offer, Pre-employment background check(s) conducted on qualified candidates. Post-offer, pre-employment drug/health screening(s) required for some positions.