English Customer Support Representative - Onsite (Braga, Portugal)
👋 About Fujitsu
Fujitsu is a leading Japanese information and communication technology (ICT) company, offering a wide range of technology products, solutions, and services. With roughly 140,000 employees, they support customers in over 100 countries. Fujitsu uses its experience and the power of ICT to shape the future alongside its customers.
🌍 Fujitsu's Global Delivery Centers (GDCs)
Fujitsu's Global Delivery Centers (GDCs) are a network of cutting-edge technology hubs in key locations worldwide. GDCs employ highly skilled and motivated individuals who deliver a diverse range of services, from 24/7 multilingual service desks to specialized app services and data center management.
🤝 Our Team Culture
We're a blend of agents, architects, technicians, and problem solvers, hailing from various backgrounds and speaking numerous languages. However, we share a common culture that unites us. Our Fujitsu GDCs are expanding rapidly, and we're seeking ambitious individuals to grow with us.
💼 The Role
We're searching for multilingual team members fluent in English to join our team in Portugal. You'll be supporting users who contact our service desk.
🎯 What We're Looking For
We're searching for individuals who are:
- Passionate about technology and innovation
- Customer-focused
- Able to handle multiple tasks
- Possess strong organizational, communication, and interpersonal skills
🚀 Responsibilities
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Technical Skills: Provide support for standard technical queries related to a specific product or a small group of products (e.g., Microsoft products, operating systems, basic networking, PCs).
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Business Understanding: Develop a solid grasp of customer environments and service delivery needs to deliver top-notch service.
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Processes: Document actions taken to address routine customer inquiries, ensuring compliance with established processes and systems.
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Problem-Solving: Take ownership of listening to and understanding customer issues, asking relevant questions to resolve common problems within specified timeframes. Recognize when a problem is beyond your expertise and escalate it for resolution.
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Service Levels: Escalate issues as needed to meet service level requirements and surpass customer expectations and SLAs. Monitor performance through statistical reporting and analysis.
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Teamwork: Be a team player and be regarded by colleagues as a helpful and effective team member.
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Personal Growth: Take charge of your development and have a personal development plan in place.
🎓 Qualifications
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English Proficiency: Must be fluent
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Software & Applications Knowledge: Familiarity with various software and applications (at a minimum: Windows environment and MS Office suite).
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Interpersonal Skills: Excellent communication skills, flexibility to work varying hours, customer focus, teamwork, sense of urgency, positivity, and enthusiasm are essential for this customer service role.
🎁 Benefits
- Competitive salary and bonuses
- Direct employment with Fujitsu, with the possibility of a permanent contract
- Work-life balance with part-time/full-time schedules and 25 annual leave days
- Life and private health insurance for family members, effective from your first day
- Opportunities for international career growth in a dynamic and enthusiastic environment
- Training and internal career progression plans upon hiring
- Various discounts with our partners
- The opportunity to participate in our Social Responsibility program and various initiatives focusing on well-being, diversity and inclusion, environmental protection, and community engagement
- An IKEA voucher to help you set up your home office
Job Category: Customer Service
Location: Braga, Portugal