Enterprise Customer Success Manager

What you’ll do

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product areas.
• Study portfolio performance, combining data and customer feedback to create useful payment ideas.
• Find and carry out expansion chances from start to finish to reach account growth goals.
• Define and drive retention plans through structured account plans to meet retention goals.
• Lead business review meetings and involve senior management to make multi-level stakeholder relationships stronger.
• Act as the main expert on new feature releases, making sure customer adoption is smooth and effective.
• Gather and share customer feedback with Product and Research and Development teams to affect roadmap priorities.
• Give client training and enablement sessions to drive the realization of value.
• Work across teams with Sales, Product, and Marketing to grow Justt’s regional presence.

Requirements

• 5+ years of experience as a Customer Success Manager managing enterprise accounts.
• Proven history in project management and working across different teams.
• Strong analytical way of thinking with the ability to read data and turn it into ideas and actions.
• Demonstrated success in building and growing long-term, value-driven customer relationships.
• Comfortable working in fast-moving, changing settings.
• Willingness to travel a few times a year.

Preferred Qualifications (Nice to Have)

• Experience in the payments industry is an advantage.