Field Repair Technician (Remote, LA CA)

Field Repair Technician – Full-time (Remote, LA CA) | Not Specified | Not Specified | DevOps / Sysadmin

Description

Q-Lab Corporation is looking for a Field Repair Technician. If you are passionate about customer service, Q-Lab Corporation has a chance to take your technical skills to the next level. You will service and repair lab instruments for many customers all over North America.

While this position needs frequent travel, applicants must live within reasonable driving distance of a major airport in the LA area.

Responsibilities

• Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for root cause failures.
• Perform hands-on repair for malfunctioning lab instruments or test equipment, and test assembly for conformance, according to manufacturer’s specifications.
• Willing and able to travel domestically and internationally, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
• Provide customers with phone and email recommendations to resolve lab instrument issues or follow up with ongoing issues with the customer. This may include sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.

Required Skills

• Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience.
• Work experience with technical equipment, preferably in a laboratory setting.
• Competent to read and interpret documents, instructions, and manuals.
• Diplomacy and tact in reporting NCE (non-conforming events) to management with urgency.
• Highly proficient computer skills and typing, including Windows environment, Microsoft applications, and relevant CRM systems.
• Domestic and International travel experience and ability.
• Clean driving record.

About the Company

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany, and China. Our high quality corporate headquarters and manufacturing facility are located in Westlake, Ohio.

Benefits

• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability, and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere.