Field Service Engineer - Eastern OH - Western PA

What You'll Do:

• Troubleshoot technical issues with heat treatment equipment at customer sites.
• Perform service jobs, including preventive maintenance, repairs, and calibrations.
• Document service jobs and record potential warranty claims.
• Identify and promote upselling/cross-selling opportunities for heat treatment equipment services.
• Gather necessary materials (tools, consumables, spare parts) for successful service execution.
• Serve as the primary contact for customers with existing service contracts.
• Plan and schedule service jobs in coordination with the HUB Lead.
• Accurately and timely record work hours and job assignments.
• Submit expense reports for review and approval.
• Adhere to all Ipsen safety protocols and policies.

What We're Looking For:

• Required:
  • High School Diploma or GED equivalent.
  • 5+ years of experience maintaining industrial equipment (heat treatment industry preferred, or completion of an intensive industry training program).
  • Knowledge of the heat treatment industry.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Strong mechanical and electrical aptitude.
  • Basic computer skills (MS Office, ERP, CRM systems).
  • Ability to maintain a professional appearance.
  • Good problem-solving and troubleshooting skills.
  • Valid driver's license and required auto insurance (as per Ipsen's Travel Policy).
  • Ability to travel as needed (car, plane, etc.).
  • Living within the assigned HUB location or within a 30-minute drive of a HUB border is strongly preferred.
• Preferred:
  • Experience in equipment calibration, pyrometry, vacuum, thermal, and TUS.

💪 Physical Demands:

• Regularly required to stand, walk, use hands for fine motor skills, handle or feel objects, use close vision, hear, and talk.
• Regularly required to reach with hands and arms.
• Regularly required to lift/move up to 25 pounds, frequently lift/move up to 50 pounds, and occasionally lift/move up to 100 pounds.
• Frequently required to climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• May be assigned to noisy locations.

🎁 Benefits:

• Robust benefit plan starting day one (no waiting period!).
• Generous 401k plan with company match (starting the month after employment).
• Paid travel time.
• Paid time for lack of work.
• Overtime pay.
• Per diem.
• Bonus potential (up to 20% of base salary).

Equal Opportunity Employer: Ipsen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.