(fluent Croatian and English) Customer Support Consultant (Croatia)

👋 About SupportYourApp:

We're a leading Support-as-a-Service company, offering top-notch technical and customer support to tech firms worldwide. Since 2010, we've grown into a global leader with 8 hubs and clients in over 30 countries. We pride ourselves on a people-first approach, providing a supportive and positive work environment. We value diversity and welcome people from all backgrounds.

🚀 The Role:

• What You'll Do:
  • Provide awesome customer support via calls and chats.
  • Build strong, lasting customer relationships.
  • Accurately report and escalate incidents.
  • Efficiently manage and follow up on inquiries.
  • Stay updated on market trends.
  • Handle customer data securely.
  • Apply best customer happiness practices.
  • Maintain product and service knowledge.
  • Continuously seek ways to improve team performance.

💪 What You Need:

• Must-haves:
  • Fluent Croatian and English (C1 level for both spoken and written).
  • At least 2 years of user support experience.
  • Experience supporting computers, tablets, smartphones, and smart home devices.
  • Technical studies diploma or relevant courses.
  • Knowledge of Windows and macOS.
  • Strong analytical and research skills.
  • Personal laptop (minimum 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload).

➕ Nice-to-haves: * Experience supporting antivirus software and personal firewalls. * Experience supporting email and web browsing. * Experience supporting office software. * Experience installing and configuring corporate internet connections.

🎁 Benefits & Perks:

• Flexible schedule.
• Fully remote work.
• Inclusive international environment.
• USD compensation.
• Bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Supportive management focused on your growth.
• Excellent opportunities for self-development.

➡️ To Apply:

Send your CV in English, highlighting your key skills. Visit our website: supportyourapp.com

Disclaimer: SupportYourApp is an equal opportunity employer. We do not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic.