(Fluent English and Russian) Customer Support Consultant, crypto (remote)

About the Company

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences.

What You Will Do

• Provide exceptional customer support in the blockchain sector via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Always be up-to-date with cutting-edge technology.
• Securely work with customers’ sensitive information.
• Apply the latest and greatest customer happiness practices.
• Maintain working knowledge of our client’s products and services.
• Communicate with developers and other departments of various IT companies.

Requirements

• Excellent English and Russian language (at least C1 for both spoken and written).
• Experience in customer service.
• Personal or professional experience in crypto is a must.
• Analytical and research skills.
• Positive and responsible attitude.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Preferred Qualifications (Nice to Have)

• A strong interest in innovative financial technologies or prior experience in the financial industry or payment processing.
• Experience with CRM systems.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development.

How to Apply

Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com.