🇫🇷 French Customer Advisor - Onsite (Lisbon, Portugal) | | French & English
🤩 Learn, Lead & Grow at Sitel Group®
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
About Sitel Group®
Sitel Group® is a global leader in end-to-end customer experience (CX) products and solutions. We partner with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.
Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon?
Then we have the perfect opportunity for you!
Join our French Customer Support team!
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
What you'll do:
- Manage hosts and guests queries
- Present the best available solutions taking advantage of a community marketplace with millions of users
- Join a specialized and open-mind team that offers support through written communication and phone
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experiences that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
What we're looking for:
- Native or proficient level of French (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon, Portugal
Benefits:
- Competitive wages and stability
- Private healthcare & dental insurance (after six months of employment)
- Continuous learning/development opportunities and competitive career opportunities
- A safe, friendly, creative, innovative and technological organization
- International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
Join the #SitelLife!
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!
Apply today at jobs.portugal@sitel.com.
Follow us
Category: Customer Service