👋 About the job French Customer Success Specialist in Porto
Are you a French language whiz? We're searching for a top-notch individual to be our Customer Agent Maestro!
🏢 About Us:
We specialize in creating amazing customer experiences that help brands grow worldwide. Using deep insights and advanced technology, we design smooth journeys that exceed expectations. Whether you're a new business or a well-established brand, we're your partner for success. We're here to support you with any challenges or aspects of your customer journey.
🎯 Role Overview:
As a Customer Support Advisor for a leading international home furnishings company, you'll be the first point of contact for customers and a key representative of the brand. You'll be helping customers through various online channels, providing product details, dealing with delivery issues, troubleshooting account problems, and making sure inquiries are answered accurately while keeping detailed records of every interaction.
💼 Key Responsibilities:
- Be the main point of contact for customers in your role as a Customer Support Advisor.
- Offer friendly and professional help to customers through online communication channels.
- Share detailed product information and work to make sales during interactions.
- Help customers with delivery questions, track shipments, and solve any issues.
- Deal with concerns related to customer account management and software functionality.
- Provide accurate and timely answers to customer inquiries.
- Keep detailed records of customer interactions and actions taken.
🔎 Requirements:
- Native French speaker
- B2/C1 English proficiency
- EU Citizenship or Portuguese Residency Card
🎁 Why Join Us?
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Attractive Salary: We offer competitive pay that reflects your skills and experience, making sure your hard work is recognized and rewarded.
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Performance Bonus: On top of your salary, you'll have a chance to earn performance bonuses based on your contributions and achievements, encouraging you to do your best.
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Meal Allowance: Enjoy a meal allowance to help with the cost of your meals while working, ensuring you stay energized and focused throughout the day.
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Transportation Allowance: We offer a transportation allowance to help with the cost of getting to and from work, making sure you have convenient and affordable transport options.
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Health and Life Insurance: Comprehensive coverage, showing our commitment to your well-being.
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Onsite Work Environment: Enjoy the benefits of working onsite, allowing for direct communication and collaboration with your team.
Ready to start this customer support adventure? Send in your application today, and we'll get in touch with you!
Job Category: Customer Service