✨ Helpdesk Technician (French & English) - Onsite (Oeiras, Portugal) ✨
About the Role:
We're searching for a passionate Helpdesk Technician to join a leading French company specializing in customized assistance. This is a full-time, onsite position in Oeiras, Portugal.
What You'll Do:
- 🤝 Manage communication with external suppliers.
- 💪 Ensure adherence to SLAs.
- 🚀 Implement and inform partners about new contact center solutions.
- 🎫 Handle and escalate incidents through the ticketing system.
- 🧠 Collaborate with the CRM Product team and business teams.
- 💡 Propose ideas to enhance operational performance.
- 🌐 Help design, build, and implement the omnichannel project.
- 🔄 Support transitions and assist in the omnichannel transformation.
- 📈 Stay updated on industry trends and participate in benchmarks.
What We're Looking For:
- 🗣️ Excellent communication skills in English (French is a plus!).
- 💼 At least 3 years of experience in a contact center environment.
- 🤹 Multitasking, proactive, and strong time management skills.
- 💻 Deep knowledge of contact center specifics (IVR management, channel automation, call distribution, etc.).
- 💡 Technical mindset and problem-solving skills.
Benefits:
- 💰 Attractive salary.
- 🤝 Permanent contract.
- 🏥 Health insurance.
- 🍱 Meal allowance.
- 🚌 Transport subsidy.
- 🏢 Great office space in Oeiras with excellent public transport access.
The Process:
- 💼 Submit your application and updated CV.
- 📞 Receive a call from our Recruitment Specialist.
- 🤝 Begin your interview process.
- 🎉 Get selected!
- 🚀 Start your journey!
Job Category: Customer Service