About Marriott International
At Marriott International, we're dedicated to being an equal opportunity employer. We welcome all and provide access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Role: Front Office Shift Leader
As a Front Office Shift Leader, you will be responsible for ensuring the smooth operation of guest check-ins and check-outs, providing exceptional service, and supporting the front office team.
Location: Onsite
Job Responsibilities:
- Process all guest check-ins, verifying guest identity and form of payment.
- Assign rooms and activate/issue room keys.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes, documenting exceptions.
- Secure payment before issuing room keys and verify/adjust billing.
- Compile and review daily reports, logs, and contingency lists.
- Complete cashier and closing reports.
- Provide guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if needed, and follow up to ensure requests are met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure the bank at the beginning and end of each shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships, supporting the team to reach common goals.
- Listen and respond appropriately to employee concerns.
- Follow company policies and procedures, reporting accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Maintain a clean and professional personal appearance.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge guests, anticipating and addressing their service needs.
- Assist individuals with disabilities and thank guests with genuine appreciation.
- Speak using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Ensure adherence to quality standards.
- Enter and locate information using computers/POS systems.
- Stand, sit, or walk for extended periods.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements (What We’re Looking For):
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Additional Information:
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.