🇩🇪 German Customer Advisor - Remote (Lisboa, Portugal)
About the Company 🎮
Our client is a globally recognized leader in home video game consoles and a prominent game production company. They're looking for a passionate and dedicated individual to join their team!
The Role 🗣️
As a German Customer Service Specialist, you'll be the voice of the brand, providing exceptional support to customers and ensuring a fantastic gaming experience.
What You'll Do:
- Respond promptly and effectively to customer inquiries within set deadlines.
- Develop and maintain a strong understanding of the client's products and services.
- Manage all customer correspondence as needed.
- Log all calls accurately and in line with company procedures.
- Maintain and update all relevant administrative forms.
- Know when to escalate a problem or query to another team or a senior member of staff.
What We're Looking For:
- Fluent German (C1 level)
- Intermediate English (B1 level)
- Prior experience in Customer Service is a plus!
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Excellent communication skills - a must-have!
- The ability to stay calm and collected in any situation.
- Strong self-organization skills.
- A proactive and independent work style.
- The ability to work under pressure and meet deadlines and KPIs.
- Adaptability to evolving environments and procedures.
- Proficiency in Microsoft Office (Word, Excel).
- High-speed internet access and a suitable remote work setup.
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EU citizenship or a valid work permit is essential.
- Must be a local candidate or willing to relocate to Portugal.
Benefits 🎉
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months)
- Growth opportunities through development programs
- Fun and engaging company events (including our EverBetter wellness program)
- Job stability
- Valuable skills and experience for a lifetime
- Excellent work culture
Why Foundever?
We believe in creating remarkable experiences for our employees. We're committed to helping you enhance your quality of life and advance your career.
Ready to join the team? Apply today!
Job Category: Customer Service