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German Customer Support Specialist in Braga (2000 Euros Welcome Bonus)

Cross Border Talents
Full-time
On-site
Braga, Portugal
Customer Service

🚀 About the Role

We're searching for a passionate and driven Customer Support Specialist to join our team in Braga, Portugal! This is an onsite position offering a fantastic opportunity to grow your career in a dynamic and supportive environment. You'll be the voice of our company, interacting directly with customers and ensuring their satisfaction.

🎯 Key Responsibilities

  • Provide exceptional customer support via phone, live chat, email, and social media.
  • Handle inquiries related to account setup, verification, login issues, financial questions, and technical problems.
  • Act as a trusted advisor to customers, especially those in the sports industry.
  • Respond promptly and effectively to customer questions, concerns, and feedback.
  • Build strong customer relationships through clear and concise communication.
  • Maintain high service standards, adhering to company policies.
  • Propose improvements to our processes and services.

💪 What We're Looking For

  • Fluent in German (C2 level): Essential for communicating effectively with our German-speaking customers.
  • Fluent in English (B2 level): Needed for internal communication and collaboration.
  • EU Citizenship or Portuguese Residency Card: Required for legal compliance.
  • 0-1 year experience in customer support: While experience is a plus, we're happy to train the right candidate.
  • Strong leadership, analytical, and communication skills.
  • A genuine desire to learn and grow within the company.

✨ Benefits & Perks

  • Competitive Salary: We offer a compensation package that reflects your skills and experience.
  • €2000 Welcome Bonus: A fantastic incentive to help you settle into your new role and location.
  • Performance Bonus: Earn extra based on your contributions and achievements.
  • Meal Allowance: We'll help cover your meal expenses during work hours.
  • Transportation Allowance: We provide support for your commuting costs.
  • Health & Life Insurance: Comprehensive coverage for your well-being.
  • Onsite Work: Enjoy a collaborative and supportive in-office environment in Braga.
Apply Now