🚀 About the Role
We're searching for a passionate and driven Customer Support Specialist to join our team in Braga, Portugal! This is an onsite position offering a fantastic opportunity to grow your career in a dynamic and supportive environment. You'll be the voice of our company, interacting directly with customers and ensuring their satisfaction.
🎯 Key Responsibilities
- Provide exceptional customer support via phone, live chat, email, and social media.
- Handle inquiries related to account setup, verification, login issues, financial questions, and technical problems.
- Act as a trusted advisor to customers, especially those in the sports industry.
- Respond promptly and effectively to customer questions, concerns, and feedback.
- Build strong customer relationships through clear and concise communication.
- Maintain high service standards, adhering to company policies.
- Propose improvements to our processes and services.
💪 What We're Looking For
- Fluent in German (C2 level): Essential for communicating effectively with our German-speaking customers.
- Fluent in English (B2 level): Needed for internal communication and collaboration.
- EU Citizenship or Portuguese Residency Card: Required for legal compliance.
- 0-1 year experience in customer support: While experience is a plus, we're happy to train the right candidate.
- Strong leadership, analytical, and communication skills.
- A genuine desire to learn and grow within the company.
✨ Benefits & Perks
- Competitive Salary: We offer a compensation package that reflects your skills and experience.
- €2000 Welcome Bonus: A fantastic incentive to help you settle into your new role and location.
- Performance Bonus: Earn extra based on your contributions and achievements.
- Meal Allowance: We'll help cover your meal expenses during work hours.
- Transportation Allowance: We provide support for your commuting costs.
- Health & Life Insurance: Comprehensive coverage for your well-being.
- Onsite Work: Enjoy a collaborative and supportive in-office environment in Braga.