About BCG 💼
BCG, a pioneer in strategy consulting for over 50 years, continues to reshape the industry. We provide diverse career pathways for exceptional talent, offering impactful opportunities to contribute to both business and society. As a member of our team, you'll leverage the breadth and future direction of our work. We value your authenticity, exceptional contributions, and strong integrity. In return, we're dedicated to supporting you in realizing the most fulfilling career journey possible, while unlocking your potential to make a global impact. Our Global Services (GS) team provides vital corporate support to various departments including Finance, Legal, HR, Marketing, and IT. This diverse team of professionals spans all levels, from Partner to entry-level roles, and operates across multiple countries worldwide. Global Services is essentially the backbone of BCG.
The Role 🎯
You'll be a key member of the HRSSC team, providing critical HR administrative support to global HR teams throughout the employee lifecycle. You'll work closely with the Global HR Operations function team, which is the core of our People organization, ensuring that all employment conditions and documentation are meticulously managed for all staff.
What You'll Do 📝
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Maintain Employee Data: Input and update employee information in our HR system (e.g., personal data, job details, promotions, compensation, leaves, education, background checks, line managers, etc.).
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File Management: Maintain personnel files in strict adherence to legal requirements and internal standards.
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Onboarding Support: Assist with new hire onboarding and background verification processes. Send out induction plans and welcome emails.
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Audit Support: Provide audit support for personnel files, forms, and related documents.
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Employee Support: Respond to general employee requests, including letters, verifications, reference checks, and generating visa invitation letters.
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Reporting: Generate reports for employee distribution lists, new joiners, anniversaries, and other milestones.
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Probationary Period Tracking: Monitor employee probationary periods and flag any necessary actions to the HR team to ensure geographic process compliance.
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Employee Paperwork: Prepare, process, and follow up on employee paperwork related to new hires, promotions, transfers, address changes, additional payments, status changes, and employee exits, handling all information with utmost confidentiality.
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Inbox Management: Manage and maintain the inbox, responding to employee queries and escalating them to the appropriate team members when needed.
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Coordination: Coordinate with support functions for new hire laptop setup, access provisioning, payroll setup, and other related tasks.
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Policy Development: Contribute to developing and revising operating policies, guidelines, procedures, systems, and documentation to promote best practices within the team. Conduct regular reviews of these materials.
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Process & Technology Adaptation: Take a proactive, flexible, and practical approach to managing process and technology changes, ensuring successful project outcomes.
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General Support: Provide overall support to the HR team and perform other duties as assigned or required.
What We're Looking For 🔎
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Exceptional Service Orientation: You're service-oriented, adaptable, and capable of working under pressure while maintaining meticulous attention to detail.
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Organized & Multitasking Skills: You possess a structured approach to work and are able to effectively manage multiple tasks simultaneously.
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Accountability & Confidentiality: You demonstrate accountability, a sense of ownership, and the ability to handle sensitive information responsibly.
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Reliability & Flexibility: You're dependable, punctual, and flexible in your approach.
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Communication Skills: You communicate concisely and effectively, both verbally and in writing.
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Matrixed Organization Experience: You're comfortable working in a highly matrixed organizational structure.
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Stakeholder Management: You're adaptable and able to support the team in meeting the needs of a diverse, international set of stakeholders.
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Language Proficiency: Excellent communication skills in English and Portuguese (oral and written).
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Teamwork: You foster a collaborative and team-oriented work environment.
Preferred Experience & Qualifications 💼
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Education: A Bachelor's Degree.
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Experience: 6+ years of relevant work experience in professional services or multinational companies.
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Workday Knowledge: Familiarity with Workday and experience in Global HR Operations or HR Shared Services.
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MS Office Proficiency: Proficient in MS Office Suite (Word, Visio, Excel, PowerPoint, Outlook).
Location & Details 📍
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City: Lisbon
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Country: Portugal
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Travel: No
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Employee Type: Regular
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Job Type: Full-time
Equal Opportunity Employer 🤝
BCG is an Equal Opportunity Employer and is committed to making employment decisions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.
Job Category: Human Resources
We hope you'll consider joining our team!