About Marriott International
At Marriott International, we're dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Role: Guest Experience Supervisor - Night Shift (Arabic Speaker)
As a Guest Experience Supervisor on the Night Shift, you will be responsible for ensuring the smooth operation of guest check-ins and check-outs, providing exceptional service, and supporting the front office team. Proficiency in Arabic is required to effectively communicate with guests.
Location: Onsite
Job Responsibilities:
- Process all guest check-ins, verifying guest identity and form of payment.
- Assign rooms and activate/issue room keys.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and make sure rates match market codes, documenting exceptions.
- Secure payment before issuing room keys and verify/adjust billing.
- Compile and review daily reports, logs, and contingency lists.
- Complete cashier and closing reports.
- Provide guests with directions and property information.
- Handle guest requests, contacting appropriate staff if needed, and follow up to make sure requests are met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure the bank at the beginning and end of each shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships, supporting the team to reach common goals.
- Listen and respond appropriately to employee concerns.
- Follow company policies and procedures, reporting accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Maintain a clean and professional personal appearance.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge guests, anticipating and addressing their service needs.
- Assist individuals with disabilities and thank guests with genuine appreciation.
- Speak using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Make sure quality standards are followed.
- Enter and locate information using computers/POS systems.
- Stand, sit, or walk for extended periods.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements (What We’re Looking For):
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
- Proficiency in Arabic.
Additional Information:
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.